1.1. The present terms and conditions constitute a binding agreement between the user and LLC “Ronious” (hereinafter referred to as the “Company”), governing the use of the website, the provision of services by the Company to the user, and the user’s rights.
1.2. These terms and conditions are an integral part of the contract between the parties. By visiting the website, registering, or purchasing products, the user agrees to these terms and conditions.
1.3. These terms and conditions comply with the requirements established by the legislation of Georgia.
1.4. The Company reserves the right to unilaterally amend the website’s terms and conditions by publishing the changes on this website, without additional consent from the user. The user must carefully review the terms of service before making any purchase.
1.5. The content of the website, including logos, trademarks, structure, and design, is fully protected under the copyright of LLC “Ronious.” Unauthorized use, modification, or publication (including on social media) of any information/content provided on this website—such as logos, icons, graphics, images, designs, patents, service/product marks, and other intellectual property (registered or unregistered)—is strictly prohibited without the prior written consent of the Company.
2. User Account
2.1. To purchase the Company’s products and services and use the website, the user may create an account. Account creation is done via the "Register" button, following the instructions provided on the website.
2.2. The user is fully responsible for the accuracy of the information provided during account creation. The user must provide complete and accurate information, including name, surname, address, and phone number. Otherwise, the Company is not responsible for any inability to deliver the products to the user.
2.3. The user must ensure that account creation does not violate Georgian legislation or the rights of third parties. In such cases, the Company bears no liability.
2.4. By registering, the user confirms that they are over 18 years old.
2.5. Personal data processing during account creation is conducted in accordance with these terms and conditions and Georgian legislation.
3. Purchasing Products
3.1. To place an order, the user must select the desired product from those available on the website, add it to the cart, and proceed to the checkout page.
3.2. If the selected product is out of stock, the Company will offer the user an alternative product or a refund.
3.3. If the user wishes to collect the item from the Company’s address, they must notify the Company. Otherwise, the item will be delivered to the address provided during the order.
3.4. Orders are shipped within Georgia according to the following terms:
3.4.1.Standard Delivery: Via DHL (https://www.dhl.com)- Orders placed before 14:00 (Monday through Friday) are shipped the same day. Orders placed after 14:00 are shipped the next business day. No shipments occur on weekends. Delivery typically takes 2–3 business days. Standard delivery within Georgia is free of charge.
3.4.2.Same-Day Delivery,Available only within Tbilisi: Delivery is made by a courier hired by the Company, with a delivery fee of 15 GEL.
3.5. International orders are shipped via DHL (https://www.dhl.com) within 7 business days of confirming the online transaction, free of charge.
3.6. Once the courier of the shipping company collects the item, the purchaser will receive a tracking number, allowing them to monitor the exact location of the shipment on the shipping company’s website.
3.7. All international orders purchased from LLC "Ronious" are insured in accordance with the shipping contract. A package is considered lost if delivery is delayed by up to two months. In cases of lost or undelivered packages, the purchaser will receive a refund for the amount paid.
3.8. The user is obligated to accept the ordered product at the address provided. If the product is not delivered due to the user’s fault, the user will bear the cost of re-delivery.
4. Payment and Refunds
4.1. LLC "Ronius" reserves the right to determine payment terms and conditions at its discretion. Unless another payment method is specified, product payments must be made via Visa, MasterCard, AMEX, or installment plans. If the customer prefers to pay by invoice, the payment must be made within the deadline specified in the invoice. The company is not obligated to send the product to the customer until payment is made.
4.2. Cashless payments are made through the payment page using a bank card, while cash payments are applicable only for purchases made at the company’s physical store. Customers' bank details are entered directly on the bank's website, ensuring full data protection and security. Customer confidentiality is safeguarded.
4.3. The price of each product displayed on the website includes taxes stipulated by Georgian law, except in cases where international shipping incurs import, customs, or other charges. In such instances, the customer bears the additional costs.
4.4. If the basis for a refund is determined, it will be processed as follows:
For cashless payments, the refund will be credited to the same account used for the purchase within 3-5 banking days from the order confirmation. If the purchase was made via installment, the refund will be processed by the respective financial institution, and the timeline depends on that institution (bank or microfinance organization).
For cash payments, the refund will be transferred to the bank account specified by the customer within 3-5 banking days from the order confirmation.
5. Contract Cancellation
5.1. When purchasing a product online, the customer has the right to terminate the contract within 14 days from the product delivery date, subject to these terms and conditions, unless the delivered product was custom-made or tailored to the customer's specific needs.
5.2. LLC "Ronius" reserves the right to decline or cancel an order before the product is delivered to the customer.
5.3. Terminating the contract automatically leads to its termination and restoration to the original state. This means the company will fully refund the customer, and the customer must return the product in its original condition. Products used or damaged by the customer, which are not in the condition they were received, are non-refundable. Products returned or exchanged must include all accompanying parts and documents provided at the time of purchase. For hygienic reasons, used earrings cannot be returned or exchanged.
5.4. The company may refuse to refund the customer until it receives the returned product or the customer provides proof of shipment, whichever occurs first, unless the company has undertaken to collect the product itself.
5.5. If the customer cancels the contract, they must:
Return the product to the company or a designated third party immediately, but no later than 7 calendar days from notifying the company of the cancellation, unless the company undertakes the return.
Bear the costs of returning the product, except where these costs are borne by the company under these terms.
5.6. Contract cancellation can be initiated by contacting the company via the following:
The notification must include the following information:
Name provided during the order
Physical address
Date of the order
Ordered product and proof of payment
5.7. The company will cover the cost of returning a product if:
The product does not match the order or the specifications displayed on the website.
The product has a manufacturing defect.
5.8. In all other cases, the customer will bear the cost of returning the product.
6. Product Replacement/Repair
6.1. If the product is found to be defective, the customer has the right to request free repair, replacement, or a price reduction, unless this is impossible due to the nature of the product or would incur disproportionate or unreasonable costs.
6.2. Free repair or replacement of the product means that the company will bear all costs (including postage, labor, and materials) necessary to bring the product into compliance with the terms specified in the contract.
6.3. Free repair or replacement, or a price reduction, will only be provided if the customer has received a defective product. If the product is damaged by the customer, the company is not obligated to replace, repair, or reduce the price of the product.
7. Warranty Terms
7.1. The products of LLC "Roniusi" are covered by a statutory warranty. In addition to the statutory warranty, certain products are also covered by a commercial warranty.
7.2. The terms of the commercial warranty are outlined in the warranty certificate, which accompanies the product covered by the commercial warranty. To benefit from the commercial warranty, the customer must present the warranty certificate. The validity period of the commercial warranty is indicated in the warranty certificate.
7.3. The statutory warranty service refers to the customer's right to use the rights defined by the "Consumer Protection Law" of Georgia, based on Georgian legislation, if a defect in the product is identified within 2 years from the delivery of the product.
7.4. If the consumer discovers a defect in the goods within 6 months from the receipt of the goods, it is presumed, unless proven otherwise, that the defect existed at the time of delivery, provided that this is possible due to the nature of the goods or the defect. In this case, the burden of proof rests with the company. If the consumer discovers a defect in the goods after 6 months from the receipt of the goods, the burden of proof that the defect existed at the time of delivery lies with the consumer.
7.5. The warranty is voided in the following cases:
7.5.1. If the product is damaged due to the customer's actions.
7.5.2. If the warranty period has expired.
8. Parties' Responsibilities
8.1. The parties are liable to each other for the non-performance or improper performance of obligations under this agreement and are obligated to compensate the other party for any damages incurred.
8.2. The parties are exempt from liability if the non-performance of obligations under the agreement is caused by reasons beyond their control or by the action of an irresistible force, such as: natural disasters, fire, flood, accidents, military actions, acts of government bodies, which must be confirmed by the relevant document issued by the competent authority.
8.3. The company is not liable for the non-performance of the delivery of the product or the provision of services or for any other resulting damage if it is caused by inaccuracies in the data provided by the customer.
9. Personal Data Processing
9.1. The party responsible for the processing of data is the company, Ltd. "Roniusi" (ID 402023886).
9.2. For the effective execution of the product's online purchase and/or provision of services, and other obligations, including contractual and/or legal obligations, the company processes the following personal data: name, surname, personal identification number, email address, mobile phone number, date of birth, delivery address, and country.
9.3. The legal basis for data processing is the consent of the data subject for the processing of their information.
9.4. Providing the requested data by the company is a necessary condition for entering into a contract. Failure by the customer to provide the information may result in the inability to fully or partially purchase products online or receive other services through the company’s website.
9.5. The following information may be transferred to courier service partner companies (if applicable) or the service provider: order details, name, surname, address, and contact number. The provided information will only be used for the purpose of delivering the purchased product.
9.6. The customer’s information may be transferred to a bank and any other third party if the transmission of information is necessary for the provision of services by the company.
9.7. The website uses cookies, which are small data files stored by the user’s browser on their device. The company uses cookies to ensure the uninterrupted operation of the website and to improve the user’s online experience. Without consenting to the use of cookies, the user will not be able to fully enjoy the website’s functionalities. For more information about cookies, the user should check their browser settings.
10. Final Provisions
10.1. The company reserves the right to make changes to these terms at any time, unilaterally, without prior notice, by publishing them on the same website, without the need for additional consent from the client.
10.2. Any disputes arising between the parties will be resolved through negotiations and mutual agreement. If the parties cannot reach an agreement, the dispute will be settled by the common courts of Georgia in accordance with Georgian law. The parties specifically agree that the venue for the resolution of the dispute, including any court proceedings, is the city of Tbilisi.
Contact Information
Legal Address: Georgia, Tbilisi, Chughureti District, Chubinashvili Street, N 21
Terms and Conditions
Terms and Conditions
1. Introduction
1.1. The present terms and conditions constitute a binding agreement between the user and LLC “Ronious” (hereinafter referred to as the “Company”), governing the use of the website, the provision of services by the Company to the user, and the user’s rights.
1.2. These terms and conditions are an integral part of the contract between the parties. By visiting the website, registering, or purchasing products, the user agrees to these terms and conditions.
1.3. These terms and conditions comply with the requirements established by the legislation of Georgia.
1.4. The Company reserves the right to unilaterally amend the website’s terms and conditions by publishing the changes on this website, without additional consent from the user. The user must carefully review the terms of service before making any purchase.
1.5. The content of the website, including logos, trademarks, structure, and design, is fully protected under the copyright of LLC “Ronious.” Unauthorized use, modification, or publication (including on social media) of any information/content provided on this website—such as logos, icons, graphics, images, designs, patents, service/product marks, and other intellectual property (registered or unregistered)—is strictly prohibited without the prior written consent of the Company.
2. User Account
2.1. To purchase the Company’s products and services and use the website, the user may create an account. Account creation is done via the "Register" button, following the instructions provided on the website.
2.2. The user is fully responsible for the accuracy of the information provided during account creation. The user must provide complete and accurate information, including name, surname, address, and phone number. Otherwise, the Company is not responsible for any inability to deliver the products to the user.
2.3. The user must ensure that account creation does not violate Georgian legislation or the rights of third parties. In such cases, the Company bears no liability.
2.4. By registering, the user confirms that they are over 18 years old.
2.5. Personal data processing during account creation is conducted in accordance with these terms and conditions and Georgian legislation.
3. Purchasing Products
3.1. To place an order, the user must select the desired product from those available on the website, add it to the cart, and proceed to the checkout page.
3.2. If the selected product is out of stock, the Company will offer the user an alternative product or a refund.
3.3. If the user wishes to collect the item from the Company’s address, they must notify the Company. Otherwise, the item will be delivered to the address provided during the order.
3.4. Orders are shipped within Georgia according to the following terms:
3.5. International orders are shipped via DHL (https://www.dhl.com) within 7 business days of confirming the online transaction, free of charge.
3.6. Once the courier of the shipping company collects the item, the purchaser will receive a tracking number, allowing them to monitor the exact location of the shipment on the shipping company’s website.
3.7. All international orders purchased from LLC "Ronious" are insured in accordance with the shipping contract. A package is considered lost if delivery is delayed by up to two months. In cases of lost or undelivered packages, the purchaser will receive a refund for the amount paid.
3.8. The user is obligated to accept the ordered product at the address provided. If the product is not delivered due to the user’s fault, the user will bear the cost of re-delivery.
4. Payment and Refunds
4.1. LLC "Ronius" reserves the right to determine payment terms and conditions at its discretion. Unless another payment method is specified, product payments must be made via Visa, MasterCard, AMEX, or installment plans. If the customer prefers to pay by invoice, the payment must be made within the deadline specified in the invoice. The company is not obligated to send the product to the customer until payment is made.
4.2. Cashless payments are made through the payment page using a bank card, while cash payments are applicable only for purchases made at the company’s physical store. Customers' bank details are entered directly on the bank's website, ensuring full data protection and security. Customer confidentiality is safeguarded.
4.3. The price of each product displayed on the website includes taxes stipulated by Georgian law, except in cases where international shipping incurs import, customs, or other charges. In such instances, the customer bears the additional costs.
4.4. If the basis for a refund is determined, it will be processed as follows:
5. Contract Cancellation
5.1. When purchasing a product online, the customer has the right to terminate the contract within 14 days from the product delivery date, subject to these terms and conditions, unless the delivered product was custom-made or tailored to the customer's specific needs.
5.2. LLC "Ronius" reserves the right to decline or cancel an order before the product is delivered to the customer.
5.3. Terminating the contract automatically leads to its termination and restoration to the original state. This means the company will fully refund the customer, and the customer must return the product in its original condition. Products used or damaged by the customer, which are not in the condition they were received, are non-refundable. Products returned or exchanged must include all accompanying parts and documents provided at the time of purchase. For hygienic reasons, used earrings cannot be returned or exchanged.
5.4. The company may refuse to refund the customer until it receives the returned product or the customer provides proof of shipment, whichever occurs first, unless the company has undertaken to collect the product itself.
5.5. If the customer cancels the contract, they must:
5.6. Contract cancellation can be initiated by contacting the company via the following:
The notification must include the following information:
5.7. The company will cover the cost of returning a product if:
5.8. In all other cases, the customer will bear the cost of returning the product.
6. Product Replacement/Repair
6.1. If the product is found to be defective, the customer has the right to request free repair, replacement, or a price reduction, unless this is impossible due to the nature of the product or would incur disproportionate or unreasonable costs.
6.2. Free repair or replacement of the product means that the company will bear all costs (including postage, labor, and materials) necessary to bring the product into compliance with the terms specified in the contract.
6.3. Free repair or replacement, or a price reduction, will only be provided if the customer has received a defective product. If the product is damaged by the customer, the company is not obligated to replace, repair, or reduce the price of the product.
7. Warranty Terms
7.1. The products of LLC "Roniusi" are covered by a statutory warranty. In addition to the statutory warranty, certain products are also covered by a commercial warranty.
7.2. The terms of the commercial warranty are outlined in the warranty certificate, which accompanies the product covered by the commercial warranty. To benefit from the commercial warranty, the customer must present the warranty certificate. The validity period of the commercial warranty is indicated in the warranty certificate.
7.3. The statutory warranty service refers to the customer's right to use the rights defined by the "Consumer Protection Law" of Georgia, based on Georgian legislation, if a defect in the product is identified within 2 years from the delivery of the product.
7.4. If the consumer discovers a defect in the goods within 6 months from the receipt of the goods, it is presumed, unless proven otherwise, that the defect existed at the time of delivery, provided that this is possible due to the nature of the goods or the defect. In this case, the burden of proof rests with the company. If the consumer discovers a defect in the goods after 6 months from the receipt of the goods, the burden of proof that the defect existed at the time of delivery lies with the consumer.
7.5. The warranty is voided in the following cases:
7.5.1. If the product is damaged due to the customer's actions.
7.5.2. If the warranty period has expired.
8. Parties' Responsibilities
8.1. The parties are liable to each other for the non-performance or improper performance of obligations under this agreement and are obligated to compensate the other party for any damages incurred.
8.2. The parties are exempt from liability if the non-performance of obligations under the agreement is caused by reasons beyond their control or by the action of an irresistible force, such as: natural disasters, fire, flood, accidents, military actions, acts of government bodies, which must be confirmed by the relevant document issued by the competent authority.
8.3. The company is not liable for the non-performance of the delivery of the product or the provision of services or for any other resulting damage if it is caused by inaccuracies in the data provided by the customer.
9. Personal Data Processing
9.1. The party responsible for the processing of data is the company, Ltd. "Roniusi" (ID 402023886).
9.2. For the effective execution of the product's online purchase and/or provision of services, and other obligations, including contractual and/or legal obligations, the company processes the following personal data: name, surname, personal identification number, email address, mobile phone number, date of birth, delivery address, and country.
9.3. The legal basis for data processing is the consent of the data subject for the processing of their information.
9.4. Providing the requested data by the company is a necessary condition for entering into a contract. Failure by the customer to provide the information may result in the inability to fully or partially purchase products online or receive other services through the company’s website.
9.5. The following information may be transferred to courier service partner companies (if applicable) or the service provider: order details, name, surname, address, and contact number. The provided information will only be used for the purpose of delivering the purchased product.
9.6. The customer’s information may be transferred to a bank and any other third party if the transmission of information is necessary for the provision of services by the company.
9.7. The website uses cookies, which are small data files stored by the user’s browser on their device. The company uses cookies to ensure the uninterrupted operation of the website and to improve the user’s online experience. Without consenting to the use of cookies, the user will not be able to fully enjoy the website’s functionalities. For more information about cookies, the user should check their browser settings.
10. Final Provisions
10.1. The company reserves the right to make changes to these terms at any time, unilaterally, without prior notice, by publishing them on the same website, without the need for additional consent from the client.
10.2. Any disputes arising between the parties will be resolved through negotiations and mutual agreement. If the parties cannot reach an agreement, the dispute will be settled by the common courts of Georgia in accordance with Georgian law. The parties specifically agree that the venue for the resolution of the dispute, including any court proceedings, is the city of Tbilisi.
Contact Information